Frequently Asked Questions
Everything you need to know about your Kiyoko Beauty journey.
Are your products cruelty-free?
Yes, at Kiyoko Beauty, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we only partner with suppliers who uphold these same standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
Are Kiyoko Beauty products suitable for sensitive skin?
Many of our products are formulated with gentle, skin-loving ingredients. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to follow your package's progress in real-time.